Return & Refund Policy

At SHILAM INDUSTRIES, we strive to provide high-quality products and ensure customer satisfaction. Please review our return and refund policy carefully before making a purchase.

1. No Refund After Dispatch

  • Once the product has been dispatched from our factory, no refund will be provided.

2. Refund for Defective Products Only

  • A refund is applicable only if the product is defective upon delivery.
  • Customers must report any defects within 2 hours of receiving the product.

3. How to Report a Defective Product

To initiate a refund request for a defective product, follow these steps:

  • Send an email to info@shilamindustries.com within 2 hours of delivery.
  • Attach clear photos and a proper video showing the defect in the product.
  • Our team will review the evidence and respond with the next steps.

4. Important Notes

  • Claims submitted after the 2-hour window will not be considered for a refund.
  • The product must be unused and in its original condition when reporting a defect.
  • SHILAM INDUSTRIES reserves the right to approve or reject refund requests based on the provided evidence.

For any queries, please contact us at info@shilamindustries.com.